Still got some questions?

Let’s see if we can help
you with the answer directly

Do you have a question? Please first check our Frequently Asked Questions to see if it’s listed there.

Most frequently asked questions

Mobility Scooters

What if I lose my key?

If you can’t find your mobility scooter key, there are a few steps you can take. First, contact your dealer. If you bought your mobility scooter from a local brick and mortar, you are in luck—scooter keys are the same for the vast majority of models.
If you can’t contact your dealer, find a dealer near you via our dealer locator.
To move the scooter without a key, put it in freewheel mode, you can find the lever under the seat. The scooter can be manually pushed in neutral gear.

Do I need a driving licence to operate a mobility scooter?

No, you do not need a license to drive a mobility scooter. We do recommend you to be careful, especially if you have not been active in traffic for a while.

Does my mobility scooter need maintenance?

Yes. Just like a car, mobility scooters require regular maintenance. General maintenance includes tire inspection, overall cleaning, battery maintenance, making sure the lights work and replacing parts when needed.

Is there any difference between 3-wheel and 4-wheel scooters (apart from the number of wheels)?

4-wheel scooters usually have a wider wheelbase than their 3-wheel counterparts. 3-wheel scooters are more compact, lightweight, and have a shorter turning radius than 4-wheel scooters.

Can I carry passengers on my mobility scooter?

No, our mobility scooters are designed to bear the weight of one individual (the user). We recommend against carrying a person with you on your mobility scooter. If you try to do so, your mobility scooter can topple, and both you and the passenger may get injured.

Where can I find the serial number?

Your serial number is a total of 14 characters long. You can find it in your manual, on page 2, or on the back of the booklet.

On the mobility scooter itself, you can find it in between the batteries, or on a white sticker on the chair mast.

How often do I need to charge the batteries?

How often you use your mobility scooter or power chair determines how often you should charge your batteries.
If you use your mobility scooter or power chair daily, charge the batteries as soon as you finish using your mobility product for the day. We recommend charging your batteries for at least 8 to 14 hours after daily use. If you use your mobility scooter or power chair less frequently, we recommend charging the batteries 8 to 14 hours twice a week for a maintenance charge. We do not recommend charging the batteries for longer than 14 hours. Refer to the owner’s manual supplied with your battery charger for additional information.

How can I get my mobility scooter repaired?

If you use your mobility scooter every day and put a lot of miles on it, eventually, repairs may be needed. Whether it’s a simple repair or something more complicated, your provider can help! Regular service checks are vital to keeping your scooter running smoothly.

Motorized scooters must be serviced by an authorized Pride provider. Our providers are trained to perform diagnostic testing and repairs. Give your provider a call and schedule an appointment if you need service for your mobility scooter. For safety reasons, we do not recommend consumers perform their own mobility scooter repairs.

Most frequently asked questions

Power Chairs

How do I clean my power chair?

Your power chair comes with an ABS plastic body shroud that allows it to be easily wiped clean. Use a damp cloth to clean the plastic and metal parts of the unit. You can use a mild, non-abrasive cleanser. If necessary, the power chair can be cleaned with an approved disinfectant, but not before making sure that the disinfectant is safe for use on the chair. Please avoid using any products that may scratch the surface of your power chair and keep your chair clean and free of foreign material, such as mud, dirt, hair, food, drink, etc.

Am I covered under warranty if I’m not the original owner?

Yes, the warranty of the product actually stays with the unit itself

What if my power chair gets wet?

Your power chair, like most electrical equipment, is susceptible to damage from the elements. Avoid damp areas of any kind. Should your power chair come into contact with water:

  1. Thoroughly dry with a towel as soon as possible;
  2. Allow your power chair to sit in a warm, dry place for 12 hours to allow unseen water to evaporate;
  3. Check the operation of the joystick and the brakes before using your electric wheelchair again;
  4. If you find any inconsistencies, take your power wheelchair to your provider.

Where can I find the serial number?

Your serial number is a total of 14 characters long. You can find it in your manual, on page 2, or on the back of the booklet.

On the mobility scooter itself, you can find it in between the batteries, or on a white sticker on the chair mast.

How often do I need to charge the batteries?

How often you use your mobility scooter or power chair determines how often you should charge your batteries.
If you use your mobility scooter or power chair daily, charge the batteries as soon as you finish using your mobility product for the day. We recommend charging your batteries for at least 8 to 14 hours after daily use. If you use your mobility scooter or power chair less frequently, we recommend charging the batteries 8 to 14 hours twice a week for a maintenance charge. We do not recommend charging the batteries for longer than 14 hours. Refer to the owner’s manual supplied with your battery charger for additional information.

Most frequently asked questions

Power Chair Recliners

What positions can I achieve on my power lift recliner?

You purchased a power lift recliner; a good step towards increasing your mobility! Depending on your model, it can achieve different positions. Our different models include 2-position (tv recline), 3-position (full recline), true infinite position, Trendelenburg position, Zero Gravity position, and Infinite lay-flat position.

Read more about the different positions in this blog post.

Can I use the armrests on my lift chair when attempting to stand?

Avoid putting all your weight on the lift chair’s arm rests. When transferring into your lift chair from a walker or power chair, or when attempting to stand up, we recommend the use of assistive aids and/or a caregiver or attendant for enhanced stability when standing or sitting. Avoid dropping your full weight down into the seat. This can cause damage to your lift chair.

What is the correct way to sit in and operate my lift chair?

Follow these steps to properly sit in your lift chair:

  • Make sure that your lift chair is in the standing position
  • Back into the lift chair and sit in the center of the seat
  • Press the DOWN button on your hand remote to lower the lift chair to a comfortable seated position

Follow these steps to properly stand up from your lift chair:

  • Press and hold the UP button on your hand remote to raise your lift chair
  • Release the button when the lift chair reaches a height where you can stand up comfortably

Follow these steps to lift or recline your lift chair from the seated position:

  • Press and hold the DOWN button until you are comfortably reclined
  • Press and hold the UP button to return to an upright, seated position; Release the button when the lift chair reaches a comfortable seated position

Questions about your product?

Got a question? Your dealer is the first point of contact for:

  • Warranty
  • Service
  • Delivery time
  • Item numbers
  • Loose parts

Questions regarding products?

Check out our product information

Looking for more information about your product? All product pages contain useful information and documentation, like the owner’s manuals, technical specification sheets and consumer safety guides.